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    189287

    Effectively using hotlines for BCC in population and RH.

    United Nations Population Fund [UNFPA]. Technical Support Division

    New York, New York, UNFPA, Technical Support Division, 2002 Jul. 10 p. (Communication / Behaviour Change Tools. Programme Briefs No. 2)

    Hotlines (also known as help lines) are telephone lines established to provide information to a caller, serve as an entry point for first time counselling or act as a referral service. Telephone counselling involves a special form of interpersonal communication in which a counsellor seeks to guide and encourage another person to address a specific problem. Telephone counselling differs from face to face counselling, as the telephone counsellor has to depend on his/her voice as the only means of communication. (excerpt)
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