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Washington, D.C., World Bank, 1982. 68 p. (World Bank Staff Working Papers No. 551)This paper outlines the inclusion of communication support in various lending sectors of the World Bank, describes how communication support activities should be designed and carried out during the project cycle, and addresses some common problems and issues that should be kept in mind when developing and implementing these activities. Communication support refers to information, motivation, or education activities which are designed to help achieve the objectives of a parent project through creating a favorable social climate for change. Usually such activities are financed under the same loan as the parent project. By fiscal year 1979 the World Bank had lent some US$183 million for communication support, usually for education, agriculture and rural development, and population, health, and nutrition. Potential benefits of communication support include facilitating change among project populations, helping create an effective implementing agency, coping with negative behavior or attitudes, and helping prevent negative impact. The World Bank experiences with communication support in 7 sectors of Bank lending are briefly described, including education; population, health and nutrition; agriculture; urban projects; water and wastes; transportation; and telecommunications. Various steps in the design process are then detailed, including identification of institutional arrangements, definition of objectives, identification and segmentation of the people to be reached, identification of the timing and time frame, selection of channels, decisions on communication style, technique and content, design of pretesting, monitoring and evaluation arrangements, and costing. Among issues in the design of communication support programs that are discussed are inclusion of communication support versus managerial complexity; centralization versus decentralization; single agency versus multi-agency responsibility; in-house responsibility versus contracting out; mass media versus personal channels; and overdesign versus underdesign.